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As Executive Vice President & Chief Customer Experience Officer, Garrett leads our Customer Insights, Marketing, and Market Research teams. He is responsible for advancing Continental’s customer-centric journey, leveraging data-driven insights and innovative marketing strategies to enhance the customer experience and deliver exceptional value for Continental’s brands.
Garrett has over 20 years of expertise crafting seamless user experiences across multiple channels, driving both business growth and customer advocacy. Before joining Continental in 2024, Garrett was a Partner at Capco, leading the Marketing, CX, Design, and Innovation teams and led the Customer Experience Strategy & Design at Isobar, where he developed a rich portfolio of customer-focused solutions across various industries.
